If you no longer need a ride, feel free to cancel it. To cancel a ride, tap 'Edit ride' in the bottom left corner of the app. This will take you to a menu where you can then tap 'Cancel ride.'
To compensate your driver for their time and gas, we may apply a cancellation or no-show fee to the ride.
Health safety cancellations
Part of that commitment is that everyone in the ride must wear a face covering and that no one can sit in the front seat of the vehicle.
If your driver arrives at your pickup location and they don't have a face covering, you can cancel the ride.
Similarly, if you are not wearing a face covering, or your party is large enough that someone must sit in the front seat, the driver may cancel the ride.
You may be charged a fee if one of the following occurs:
No-show fees may be charged under these circumstances:
Your driver arrived to pick you up
Your driver waited the allotted time or more
Your driver attempts to contact you, or you contact your driver
You'll be charged a $2 fee if you cancel 3 or more rides of any type in a 15-minute timeframe, even if it's within the cancellation window.
If you think you were wrongly charged a cancellation fee, we’d be happy to help. Simply use the app's 'Ride History' tab.
Open the app and tap the menu icon in the top left corner
Tap 'Ride history'
Select the ride with the fee
Scroll down, then tap 'Get help'
If needed, we'll ask for a brief description of what happened and review the ride