Use these tips to help keep your account secure.
Lyft only asks for the below info if you’ve contacted us first. If someone calls asking for the info below but you didn’t reach out to Lyft, hang up the phone or ignore the message. Never provide the following info:
- Phone number
- Phone number verification code
- Driver license
- Credit card number
If you get a new phone number, change your account’s phone number, and if you sell your device remember to log out of the app first.
If you lose your device, reach out to Lost and Found.
Lyft will only contact you from email addresses ending with either @lyft.com, @lyft-new.zendesk.com, or @lyftmail.com. Emails using other addresses aren’t from Lyft.
When using a browser, check that the URL starts with https:// and the address contains .lyft.com before logging in or using a website. Be cautious of links or websites that use the Lyft logo but don’t have .lyft.com in the URL.
If you log in from a public computer or computer that other people use, remember to log out when you’re done. If you haven’t already, verify your email address in ‘Settings.’