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New Orleans Driver Information

Make sure to follow these rules when giving rides in New Orleans, and to keep an eye on your email for important news and updates from Lyft.

If you're a driver anywhere else in Louisiana, visit this page instead.

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Apply to Drive

If you're applying to become a driver in New Orleans, check out the application steps.


Get Set to Drive

Set Your Vehicle up Correctly

windshield setup

Lyft Trade Dress Emblem

Lyft emblem

Drivers in New Orleans are required to display the Lyft emblem while in driver mode. Refer to the image above for where to place your Lyft emblem.

If you've just been approved to drive, you should receive your emblem shortly. If you never received it, or need a new one, send us a message with your shipping address. In the meantime, you can print out a temporary emblem — make sure to print in color.

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Hit the Road

You are an approved driver, your ride is decked out with all the right things in all the right places, and you’re no stranger to the ins and outs of driving with Lyft.

Tips and Best Practices

  • Set your vehicle up correctly every time you drive.
  • Follow all airport rules. Please note: drivers are not permitted to give Lyft rides to or from the airport in New Orleans.
  • Follow all parking laws: New Orleans Lyft drivers, as with all Lyft drivers, are prohibited from stopping, standing, parking, loading or unloading passengers in a travel lane or in an officially designated bus or taxi stop.
  • Do not accept street hails.
  • Do not accept cash for rides.

Know Your Insurance Coverage

  • Review Lyft's insurance policy here.
  • View your insurance in the app: Settings > Car > Lyft insurance.

Report Emergencies or Complaints to Lyft

If you experience an accident, an issue which threatens your personal safety, or receive a citation, make sure to take the appropriate steps to protect yourself and get to a safe place. If necessary, call the authorities by dialing 911 or your local non-emergency assistance line, and then call our Critical Response Line by clicking the "Call Me" button on this page. We're available 24 hours a day, 7 days a week.

If you have feedback to report to the Taxicab Bureau and For-Hire Vehicle Bureau, please call 504-658-7176.

Read up on Lyft's Policies

For more information regarding TNC rules in NOLA, click here.

Limits on Time in Driver Mode

In addition to Lyft's mandatory break requirement, New Orleans regulations state that you cannot spend more than 12 hours in driver mode within any 24-hour period.

Zero-Tolerance Policy

We have a strict zero tolerance policy for drivers — more info here. If you have any inquiries regarding the zero tolerance policy, reach out to us.

Anti-Discrimination Policy

We have a strict anti-discrimination policy. Drivers are encouraged to read more here.

Drivers may not refuse to take any passenger who has requested to be dropped off within ten miles outside of the city limits once the request has been accepted.

Drug Testing

The city of New Orleans Department of Safety and Permits randomly selects drivers every quarter for random drug testing. If you do not complete, or pass the drug test, the City of New Orleans will not permit you to drive with Lyft for one year.

In addition, the City of New Orleans requires you to take a drug test within 24 hours if you are involved in a traffic accident while driving with Lyft. If you do not complete, or pass the drug test, the City of New Orleans will not permit you to drive with Lyft for one year.

At the testing center, tell them that you are a Lyft driver and will need to take the same drug test as taxi drivers. If you have been selected, you will need to visit an approved testing center within ten days of being notified by Lyft. See below for our suggested and approved sites.

OUR PREFERRED SITE:
Tracepoint
641 N. Alexander St., NOLA
M-F 8:30-4:30
(504) 284-2285
Cost: FREE

OTHER SITES:

Innovative Risk Mgmt Services
2714 Canal St., Suite 102, NOLA
M-F 8:00-4:30
(504) 309-2104
Cost: $45

Tulane Drug Analysis Laboratory
1340 Poydras St., Suite 2040, NOLA
M-F 8:30-6:00
(504) 333-6163
Cost: $50

 

Drug Testing Place
113 Lapalco Blvd., Gretna
24 hours a day, 7 days a week
(504) 662-1130
Cost: $50

If you have any questions, please reach out directly to the New Orleans Taxicab & For Hire Bureau at (504) 658-7176.

Wheelchair Accessible Vehicles

If you’re interested in providing wheelchair-accessible rides, and have a vehicle which can accommodate wheelchairs, let us know.

Updating Your Driver Profile

Document Renewals

Drivers on the Lyft platform are required to maintain current documents (license, registration, insurance, brake tag sticker). Always update your documents via the Dashboard when they expire.

Moving to or From New Orleans as an Existing Lyft Driver

If you're already a driver in a different state, and you're moving to New Orleans, send us a message with the following info. If you're moving to a different city in Louisiana, follow the steps here instead.

  • The date you're moving
  • Your new shipping address
  • A clear photo of your Louisiana or New Orleans-issued brake tag sticker (sample images below)
brake_tag.png

Please note, your vehicle must be from 2009 or newer to qualify for Lyft in New Orleans.

Moving from New Orleans to a different state? Find your new market here to see what steps you'll need to take.

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Need something else?

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