An important message to our community:

Our Support team is available 24 hours a day, 7 days a week. Due to high volume, our response times are longer than usual. To help us assist you faster, please avoid submitting multiple requests. Thanks for your patience.

Chicago passenger info

Passengers in Chicago have a few options available to them that are specific to the city of Chicago.

  1. In addition to reporting a concern or problem directly to Lyft, passengers in Chicago may also register a complaint or concern with the city by calling 311 .
  2. Passengers can notify us that they would like to opt out of Lyft's passenger rating system by tapping 'Contact Support' below and sending us a message. This will not apply to passengers in any other region.

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